Shipping policy

What shipping options do you offer?

At this time, we only offer Standard Shipping on all orders using USPS or UPS.  Our system automatically chooses whether to ship via UPS or USPS.  If you provide a PO Box address, we will not be able to ship UPS. Shipping is calculated at checkout. 

How do I track my order?

Once your order has been placed you can access the tracking number from your account page either on the app or the website.  You should also have an email from us updating you on your tracking number.

When will my order be shipped?

We ship out orders within 24-48 hours of receiving them Monday-Friday.  If placing an order over the weekend, expect to see it leave our warehouse on Monday.

Is my package lost?

We are not responsible for lost or stolen packages. We do not file claims for customers or contact your local office on your behalf.  Please contact your local post office before contacting us about a lost package.

1. Contact your LOCAL post office.  Do not call the 1-800 number.  Find their phone number here -> https://tools.usps.com/find-location.htm

2. Ask them to check into the GPS scan location as well with the mail carrier.

3. File a claim with your local office or online if they are unable to locate the package.

4. Contact us at tiffany@teezetotalsalon.com for a detailed packing slip and packing information for your claim.